You may return any item within 30 days of delivery for a full product-price refund as long as the item is in new condition, with original packaging and accessories. For items wrapped in plastic, such as charcoal filters, please verify size before unwrapping the plastic. Simply include a copy of your order shipment notice (or your order # and full contact details) in your returned package. Upon receipt of your returned item with shipment notice, we'll issue a credit and notify you by email.
Incorrect, Damaged or Defective Item?
Please contact us immediately by phone toll-free at 1-800-292-7733 or through our firstname.lastname@example.org, so we can send you a replacement. We'll also provide free return shipping if the return is a result of our error.